Excel is a market leader with extensive experience in the telecommunications industry. The service promise is an example of Excel’s commitment to our partners and their business clients. In today’s competitive environment, we realize downtime or service interruptions are not an option.
Every new Excel customer receives our industry
leading 90 Day Service Promise
Our 90 Day Service Promise is Excel's guarantee that your service level will be right and worry free from day one. This is the most cost effective and reliable communications service promise across the United States. Within the first 90 days upon installation, if you are not completely satisfied with your Excel IP Trunking service and performance standards, simply contact us at (800) 308-GOLD (4653). If we are unable to provide you with the resolution you originally requested, we will release you from your contract - no questions asked. In addition, you may be eligible for Excel to reimburse the cost associated with switching back to your previous local telephone service provider. Please review the Excel Telecommunications IP Trunking 90 Day Service Promise and the Excel Telecommunications IP Trunking Service Level Agreement (SLA) at http://www.excel.com/legalnotices for full details on our 90 Day Service Promise.
Sincerely,
James Cashiola
Chief Executive Officer
Excel Telecommunications
